KYC verification is an integral part of our policy as an online casino site. Our players often ask why they should verify their accounts and submit several documents. In short, KYC stands for Know Your Customer. It is a protocol whereby we ask our customers to submit authentic identifying documents of themselves so that we can keep functioning within a legal scope.

In this article, we will explain the KYC documents we request, why we request them, and how they protect our players.

What KYC Documents Do We Ask for?

There are 5 essential documents we ask our players to submit. However, kindly note that the accounting team has sole discretion to request additional documents. The reason behind this is that there are often special cases with clients, and the requirements may differ from one geographical location to another or depending on the player’s activity level.

 

Identity Card & Face Verification 

This can either be your national ID card, passport, or driver’s license. Please note that they must be valid and issued by the country you set upon registering at Betfinal. For example, if you registered from Kuwait, your ID card must be one issued from Kuwait. Kindly note that we cannot accept scanned pictures; therefore, kindly take a picture of your ID card with your phone and submit it through the Jumio platform. 

 

All you have to do is go to your Profile ➔ Account Verification ➔ Complete the required steps. After submitting your ID, Jumio will ask you to take a selfie. This will help us verify your face identity and double-check that you are the same person on the ID card. The system automatically verifies the document, but in some cases, our team handles it manually.

 

Proof of Address

 

In this step of the KYC verification process, we ask for a document to confirm the country of residence of the player. To verify your residence, you can submit a utility bill or a bank statement. Kindly note that the utility bill should be under your name and should not be older than 3 months. The bank statement should meet the same criteria and should be issued by a local bank in your country.

Upon sending your Proof of Address documents, kindly note the following:

• The document is in PDF format. It can be a paper, but it should be an official paper.
• The bank logo or that of the utility provider must be visible.
• The stamp or the seal of the bank or the utility provider must be visible.
• The document must be full (no cropped sides).
• We do not accept screenshots from the apps.

 

Payment Methods

Before we tell you the requirements for verifying the payment method, it is important to note that you should not use any bank cards or e-wallets that do not belong to you. This is the main reason why we ask you to verify your payment method. Let’s take a deeper look at each one and some special cases to watch out for.

 

• Bank Cards: If you deposited via Visa or MasterCard, kindly take a picture of the front and back sides of your card. We only need to see your name, the first digit, the last 4 digits, and the date on the card. Any other sensitive information you can blur out or cover. In case your card is virtual or if the card has no name on it, then a bank statement showing your name and any transactions made via this card will be acceptable.
• E-wallets: Whether you deposit via Skrill, MuchBetter, ZiCharge or any other e-wallet available on the Betfinal betting site, we kindly ask you to send us a screenshot of your e-wallet clearly showing your name, e-mail address and phone number.

 

Source of Wealth

It is important to pinpoint that we do not ask this of every player; only when a player reaches a certain amount of deposits do we ask them to prove their source of income. To provide such proof, you can send:

 

• An official salary certificate issued by the government or your hiring company (recent, not older than 3 months)
• A bank statement showing a recent transaction signifying a salary transfer. When we say recent, we also mean not older than 3 months.

 

When sending the document, kindly consider the following:

 

• The document is in PDF format. It can be a paper, but it should be an official paper.
• The bank logo or that of the company must be visible.
• The stamp or the seal of the bank or the company must be visible.
• The document must be full (no cropped sides).
• If you send a screenshot or a digital photo, make sure it has a QR code to verify.

 

We understand that in some cases you may not be able to provide the required documents. Therefore, do not hesitate to contact our customer support team via Live Chat, as they are available to help you 24/7. You can also send us an email at helpdesk@betfinal.com.

 

Moreover, rest assured that we handle all your data with the utmost discretion. We utilise up-to-date software to encrypt your data and prevent any unauthorised access.

Why Do We Ask for KYC Verification?

 

Betfinal operates under the Curaçao eGaming license obtained from the Curaçao Gaming Control Board. Therefore, we have legal responsibilities towards our players.

Being licensed means that we are a legal casino permitted to provide our services internationally with a few exceptions (see our full T&CS here). As a licensed casino, we must comply with the gambling laws imposed by the GCB, and they constantly monitor and oversee our activities to ensure we are abiding. We also provide official annual reports to the Board concerning fair play, player data protection, and money transactions.

 

Among the legal requirements of the Curaçao Gaming Control Board are KYC procedures. These procedures are designed to ensure that all players are correctly identified, thus preventing any fraud, money laundering, and other illegal activities. By complying with these protocols, not only do we keep operating within a legal framework but also create a safer and more transparent environment for our players.

 

Why an ID Card? ➔ To verify your identity, confirm your age is 18+ and confirm the player is really who they state to be.

Why Face ID? ➔ To make sure the person submitting the ID is the real owner of it, instead of using the ID of someone else.

Why Proof of Address? ➔ To confirm that it matches your ID and the country you registered from, which in turn helps us comply with legal restrictions.

Why Payment Method? ➔ To verify that the card or wallet that you are using belongs to you, not someone else, thus preventing money laundering and protecting you from unauthorised transactions. 

Why Source of Wealth? ➔ To make sure you are using money coming from legitimate sources, not through illegal activities and that you are indeed capable financially.